If an onboarding is cancelled, do we have a way to revert it?
onboarding_lifecycle.png
Reviewing lifecycle event · assessing rescind 1m 29s
Read lifecycle event configuration4 tables
Checked cancellation on activity sets
Located Enable Rescind on the LE type
Mapped counter-process activities11
Compared rescind vs cancel scope
Rescind is your revert mechanism
ServiceNow's native Enable Rescind cancels open activities and fires counter-process activities to undo completed work — badges, access, equipment.
Scope check
Which completed work needs active reversal?
1
Security & IT only — badges, access, devices
2
Every onboarding stage
rescind_design.pdf
2 event types · 11 activities
Review plan
Plan ready — approve to start the build
Your ServiceNow instance
acme.service-now.com · HR Service Delivery