General
What's the value and expected ROI?
Customers report 80% faster development cycles with Echelon. Beyond direct cost savings, customers gain faster time-to-market for business automation, reduced backlog stress, freed-up senior developers for strategic work, and consistent quality with comprehensive testing.
Can Echelon handle poorly written or incomplete user stories?
Yes. Echelon's research agent identifies gaps in requirements and asks specific clarifying questions before starting development (like "Who should this catalog be available to?" with options based on your existing patterns). We can work with varying levels of story detail from comprehensive specifications to brief descriptions. If you reference an existing catalog item ("build it like the other one"), our agent analyzes that catalog and extracts the implementation pattern.
Over time, we help improve your requirements documentation by showing what good specifications look like.
Can Echelon handle complex requirements?
Yes. Echelon has been trained on 100+ real-world enterprise implementations and handles complex requirements. Some examples include multi-stage approval workflows, integration with external systems, dynamic data from reference tables, complex UI policies and business rules.
Can Echelon work with our complex instance and existing customizations?
Absolutely. Echelon analyzes your instance architecture, existing catalogs, flows, variable sets, approval patterns, and custom applications before building anything new. We reuse your existing components and follow your established patterns rather than imposing generic templates.
What about data privacy? Do you train AI models on our data?
Your instance data stays private, protected, and fully under your control. Customer data is never used to improve commercially available large language models. This is enforced through robust zero data retention agreements with our model providers.
What access permissions does Echelon need to our ServiceNow instance?
Echelon connects via OAuth 2.0 to your development or sub-production instance. We follow least-privilege principles and can work within your specific security policies. We can provide detailed access documentation for your security team.