The Echelon Blog
The official blog for product updates and insightful articles on building faster and smarter on ServiceNow.
Echelon emerges from stealth with $4.75M in seed funding led by Bain Capital Ventures to deploy autonomous AI developers for ServiceNow. Live in F500 organizations, Echelon accelerates ServiceNow development timelines from months to days - handling requirements, coding, testing, and deployment end-to-end at software speed.
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Latest Articles
Most ServiceNow implementations fail with 40-60% budget overruns and sub-50% user adoption - not because of the platform, but because organizations pick the wrong partner. This guide reveals the 7 non-negotiables for partner selection, the questions that expose delivery capability, and why a 30-day proof-of-concept prevents year-long disasters
Most ServiceNow catalogs achieve only 11% AI match rates because they're built for humans, not AI agents. Learn 4 specific changes that boost match rates to 88% and cut resolution times from 24 hours to 30 minutes.
Transform ServiceNow testing from a delivery bottleneck into a competitive advantage with these 10 critical ATF practices every team should know.
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Documentation gaps extend P1 incidents by 60%. Learn exactly what to document (five specifics), when to capture it (post-UAT), and how AI developers now automate the entire process.
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To improve intake, most organizations introduce templates, but they aren't fool proof. Let's look how intake works in the AI era.
AI developers reduce ServiceNow backlogs 60% with same team size. Real metrics, honest limitations, and a 4-week pilot framework to test it yourself.
