The Echelon Blog
The official blog for product updates and insightful articles on building faster and smarter on ServiceNow.
Echelon emerges from stealth with $4.75M in seed funding led by Bain Capital Ventures to deploy autonomous AI developers for ServiceNow. Live in F500 organizations, Echelon accelerates ServiceNow development timelines from months to days - handling requirements, coding, testing, and deployment end-to-end at software speed.
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Latest Articles
ServiceNow platform owners entering 2026 face a critical decision: which AI development approach can deliver speed without accumulating technical debt? This in-depth comparison examines four popular options - GitHub Copilot, offshore development teams, general-purpose AI like ChatGPT, and purpose-built ServiceNow AI agents. We analyze each approach's handling of instance context, governance, upgrade compatibility, and testing to help you make an informed decision. Learn why Echelon AI and other ServiceNow-native agents are architected specifically to solve the governance and complexity challenges that generic tools cannot address.
As autonomous AI agents transform ServiceNow implementations, trust has become the defining factor separating organizations that can deploy agents at scale from those perpetually managing risk. This article examines how proper trust infrastructure built on verifiable identity, continuous monitoring, and embedded governance enables Fortune 500 companies to safely deploy AI agents for business-critical work like debugging live routing logic, analyzing security permissions, and troubleshooting production integrations.
ServiceNow teams need the right tools to build, deploy, and manage their platforms effectively. This comprehensive guide covers 20 essential tools—from AI-powered development agents like Echelon AI to native capabilities like ATF and Integration Hub—that accelerate workflows and improve outcomes. Whether you're managing upgrades, building integrations, or scaling team productivity, discover the tools that will transform how your team works with ServiceNow in 2025
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ServiceNow's twice-yearly upgrades introduce unexpected challenges even for prepared teams. From surprise UI changes confusing users to broken integrations, performance shifts, and features enabled by default, upgrades rarely go exactly as planned. Discover the five most common upgrade surprises and practical strategies to handle them.
The ServiceNow ecosystem faces a paradoxical crisis: explosive growth ($10.98B revenue, 85% Fortune 500 adoption) but organizations can't implement fast enough. Discover how autonomous AI agents are solving three critical challenges from ServiceNow World Forum NYC 2025.
Manual ServiceNow testing becomes overwhelming as customizations grow. This comprehensive guide shows how ServiceNow's Automated Test Framework (ATF) reduces testing effort by 90%, cutting 3 weeks of manual work to half a day. Learn what ATF can test, implementation best practices, how to avoid common pitfalls, and a complete enterprise adoption roadmap. Includes ROI analysis showing $18,790+ first-year savings and strategies for integrating ATF into development workflows.
