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One platform to deliver your
enterprise systems roadmap.

The AI workforce to understand, deliver, & maintain your critical systems.

Trusted by the most innovative enterprises

  • Bain Capital
  • Alera Group
  • Long View Systems
  • Robinhood
  • Jacksons
  • OptumRx
  • ASICS
  • UnitedHealthcare
  • National Gas
  • AgCredit

Systems Echelon supports

  • SAP
  • ServiceNow
  • Oracle
  • Workday
  • Salesforce
  • Coupa
  • SharePoint
  • ADP
Platform Delivery

5× more engineering output.

Echelon learned HubSpot's instance and standards, helping its strongest engineers ship more work without adding headcount.

CMDB Operations

$500K in consulting spend eliminated.

ASICS brought CMDB work in-house with Echelon and accelerated delivery without sacrificing platform quality.

CSM Modernization

An 8-month replatform delivered in 3.5 months.

UnitedHealthcare moved a custom legacy CSM module to out-of-the-box ServiceNow in less than half the projected time.

Business Analysis

Build-ready stories in 2 hours, not days.

OptumRx analysts research their instance and turn requirements into implementation-ready stories in minutes.

HRSD Implementation

A net-new HRSD module live in 4 weeks.

National Gas accelerated a full module implementation from requirements to working ServiceNow delivery in a matter of weeks.

MSP Replacement

3× the output of their ServiceNow team.

Alera Group replaced traditional MSP capacity with AI-powered delivery and multiplied the output of its existing platform team.

Catalogue Maintenance

Enhanced 300 catalogue items in 2 weeks.

A major clothing manufacturer updated 300 catalogue items in 2 weeks, a project budgeted for a whole quarter.

The System Lifecycle

Echelon enables your platform teams to get 10x more done.

Echelon gives your entire IT team, from ServiceNow to SAP, the tools to get 10x more done, with every change to your standards & documented.

Implement

Implement & integrate a new system in weeks.

We're taking HRSD live for 4,200 employees next quarter. Workday stays the system of record, and we need our own leave and offboarding approvals.
Mapping HRSD onto your Workday data1d 02h
Read your standards42 records1 integration

What it planned: 14 fields to map → 3 approval paths → the update sets to build each one.

Plan looks right. Build it, use our update set naming, and put the Workday sync on the nightly schedule so it doesn't fight the payroll run.
Building the base config and the integration4d 06h
42 records1 integrationUpdate set

What it built: employee data flowing from Workday → 14 fields mapped → 3 approval paths live.

Before this goes anywhere near prod, test it against our standards and show me the coverage on the three approval paths.
Running the tests against your standards6h 41m
ATF written38 tests0 failures

What it found: 38 tests written and run → every change captured in an update set.

Ask Echelon to research, plan, or design.
Extend

Prepare your instance & data to be AI ready.

Signals
ServiceNow

612 configuration items are duplicated.

Discovery, 8,412 CIs
Workday

340 records carry no owner and no department.

HR feed, 340 records
Oracle

94 fields have no description for an agent to read.

Schema, 94 fields
Echelon

Echelon

Watching your data.

For approval
Change

Merge the duplicates and assign every owner.

612 records Approve
Fix

Retire 1,120 stale records before agents read them.

1,120 rows Approve
Document

Describe every field the agents will read.

94 fields Approve
Simplify

Move legacy systems to out-of-the-box.

‹Review
Which customizations could move to out-of-the-box?
Reviewing customizations against OOTB capability6m 04s
312 items44 flowsScript includes

What it proposes: 118 moved to out-of-the-box → 37 duplicates merged → the rest flagged for review.

Ask Echelon to research, plan, or design.
Consolidate

Merge & replace systems without stalling your business.

Upgrade

Keep systems current without drowning in backlog.

  • SAP Approve

    Patch the ORDERS05 handler.

  • ServiceNow Approve

    Move 9 catalog items to OOTB.

  • Oracle Approve

    Drop the deprecated API call.

  • Workday Approve

    Re-map 14 dropped fields.

Learn more about Echelon for each platform:

The Enterprise Process Graph

Echelon’s Process Graph mines & maps every system.

Echelon’s Enterprise Process Graph mines & maps every system change, past & future.
Now you own the knowledge of your IT stack, not a consultant.

  • Capture context
  • Understand processes
  • Trace change impact
  • Guarantee data quality
  • Scan for vulnerabilities
Enterprise Process Graph Capture
CAPTURING · 3 SYSTEMS14,212 CHANGES
SAP
Workday
ServiceNow
  • SAPPricing procedure ZOTC01 modifiedWhy: EU VAT change, CR-2291
  • WorkdayCost center hierarchy restructuredWhy: FY26 finance reorg
  • ServiceNowCredit-hold approvals moved from email to a flowWhy: audit finding AF-17
What You Get

One platform to deliver your whole IT strategy.

An AI workforce for your team.

Analyst to architect, anyone can accelerate their work whether on SAP or ServiceNow. Conduct research, plan, build & test - Echelon enforces standards & documents.

An AI services partner.

Send Echelon work, from an implementation project to backlog. Our experts use Echelon's AI workforce to do that work 10x faster.

Ken Tang,
Head of Delivery

Powered by your Enterprise Process Graph.

People leave. Systems change. Your business evolves.
Echelon captures everything & uses it to drive intelligent decision making.

Understand

Drive decisions with intelligence,
not guesswork.

Understand your stack.
Present & past.

acme-prod + Sources

  • Make business decisions based on direct insights on your systems, not intuition.

    Decide on real data

  • Understand your risk surface in minutes, not weeks waiting for a report.

    See risk in minutes

  • Analyze where agent workflows, removing point solutions, & other changes make sense.

    Find where agents fit

Empower your business teams
to empower your IT teams.

Business requirement gathering with clarity first time round.

When a business user submits a request, Echelon works to clarify the request, so your IT team receives clear requirements before building.

Process mining without the hours of workshops.

When Echelon finds an undocumented or unclear existing configuration, it works to gather the missing information without weeks of workshops.

Understand the blast radius of every decision before you make it.

  • Prototype the changes before you invest in them.

  • Involve the right teams in the process from day 1.

  • Ensure every direct & indirect impact is found & addressed.

Planned SAP change. SAP ABAP Needs Check. Workday workflow docs updated. SAP Workflow Functioning. ServiceNow workflow needs updating.

Planned SAP change.

Workday workflow docs updated.

SAP ABAP needs a check.

SAP workflow functioning.

ServiceNow workflow needs updating.

What That Means / Simplify

Deliver transformation rapidly.
Not with another IT marathon.

Implementation cost and time have always decided which systems a company keeps, merges or drops. They no longer have to.

Implement on time,
not 6 months late.

  • Turns requirements into stories, designed against your live instance
  • Builds, tests & documents every change to your standards
  • Flags delivery risk before it moves the go-live
  • Hands over a system your team can run from day one

“We had already moved the go-live twice. Echelon hit the third date, and every update set was documented as it went.”

Director of IT PlatformsGlobal manufacturer
What That Means / Deliver

Make modernization a continuous
state, not an annual project.

Echelon watches your systems, turns what it finds into changes, and waits on your approval.

  • Echelon maintains so you're not spending 60% of your team's time on KTLO.

  • A clean platform means no 3 month consulting project to prep for upgrades.

  • A clean platform guarantees AI works first time when you deploy.

Signal from your systems
ServiceNow

A catalog item has been requested zero times in 94 days.

Usage log, 94 days
SAP

ORDERS05 IDoc failures are up four times week on week.

Error log, 412 failures
Oracle

Three integrations still call an API deprecated last release.

Change log, last release
Writing the update set. Correcting the partner profile. Moving the integrations over.
Ready for your approval
Change

Retire the catalog item and the two workflows behind it.

Update set, 6 recordsApprove
Fix

Correct the partner profile and re-run the failed queue.

Transport, 1 IDoc typeApprove
Upgrade

Move all three integrations onto the supported endpoint.

Update set, 3 integrationsApprove
What That Means / Govern

Ensure any change meets your standards,
whether a person or an agent made it.

Every change passes one gate on the way to production, whether a person or an agent made it. Everything that passes is documented and versioned, so context survives contractors, re-orgs and departures.

Work passing through Echelon, with standards read in and your Enterprise Process Graph written out Work moves left to right along a single line that runs through Echelon. Above and to the left, a store of your standards feeds into Echelon so every change is built the way you already build. Below and to the right, Echelon writes documentation and version history back out to your Enterprise Process Graph. YOUR STANDARDS The way you already build. YOUR ENTERPRISE PROCESS GRAPH Docs and version history. WORK IN WORK OUT
Echelon

From service management to transformation driver.

The business asks more of its platforms every quarter. Delivery capacity is effectively fixed, and every traditional way to buy more of it adds cost faster than it adds speed.

Book a demo →
Understand Simplify Deliver Govern