Major CRM Provider
CatalogI offered to give everyone Echelon or hire more developers. Everyone said get Echelon. My best engineers came to me saying they were getting 5x more work done a week.
4K
dev hours unlocked
1K+
tickets worked through
AI agents to build, operate,and modernize your ServiceNow
CMA-quality work delivered by Echelon’s agents.Build faster. Automate Maintenance. Enforce Standards.
Major retailer aligns CMDB in 2 weeks.
Your platform, delivered with AI Agents.
Echelon’s AI Agents work alongside your team to automate end-to-end tasks.
Book a DemoBuild
Greenfield modules, scoped apps, catalog items with fulfillment flows, and IntegrationHub spokes — production-ready.
⌬ Building…
Describe your requirement➤
Modernize
Legacy Workflow Editor and Remedy processes rebuilt in Flow Designer. Technical debt cleared, integrations brought current.
— legacy workflow
+ Flow Designer
+ ATF coverage
Maintain / BAU
CMDB cleanup, L1/L2 administration, platform troubleshooting, and release & change management — handled.
Discovery gap resolved
Access request closed
Failed job recovered
Govern & Optimize
Update set review, ATF coverage, process mining, and full instance analysis against your governance standards.
Upgrade readiness · 98%
Citizen Dev
Business-authored catalog items within guardrails, with automated review before anything reaches production.
Catalog
Flow
✓ Approved
Fortune 10 Healthcare Company
CSMEchelon took our roadmap from 8 months with a consultant down to 10 weeks with a small internal team.
6 months
saved on CSM migration
Multinational Sportswear Company
PlatformEchelon has become our default way of getting work done on ServiceNow. From troubleshooting gnarly issues to developing a story end-to-end… it's where the team goes first. It's saved us hundreds of engineering hours without sacrificing quality.
$500K
in MSP cost saved
Large Insurance Provider
ITSMWithout Echelon — 5x the speed of our internal team — we were looking at over 12 months of work and millions in costs for our migration, and we'd have found issues after. Instead, Echelon executed almost perfectly first time.
10 weeks
to ITSM go-live
Every platform owner.
The same frustrations.
“60% of my developers’ time was going to catalog updates.
Built to accelerate every member of your team.
Business Analysts
Turn raw requirements and process docs into validated, build-ready specifications.
RequirementsProcess mappingStory generationReporting
Developers
Ship catalog items, flows, scripts, and integrations faster — with tests and docs included.
CatalogFlowsScriptsATF
Architects
Enforce standards and design patterns across every change before it reaches production.
StandardsDesign reviewGovernance
Platform Owners
Clear the backlog and keep the platform healthy — without growing headcount.
BacklogHealthRoadmap
For every stage of your ServiceNow lifecycle.
- Production-ready output with full tests & docs
- Every licensed module, end to end
- Governed by your standards on every change
Day-to-day operations
New implementations
Migrations & replatforming
AI readiness
Agents that understand your instance & your business.
- Analyses requests against your instance
- Enforces standards during development
- Tests every update before deployment
Build a new VPN access request catalog item for IT.
Who should approve this request?
Direct managerIT SecurityAuto-approve
IT Security.
Got it — building the VPN access request item with an IT Security approval flow. Deploying to your instance now.
Every capability your platform needs.
Echelon’s agents cover the full surface of your platform.
ITSMCMDBCSMFlow DesignerHRSDITOMRun scriptsNowAssist AgentService CatalogTrigger flowsSecOpsGRC / IRMIntegrationHub spokesFSMExecute UI actionsApp EngineATF testsCSDMKnowledgeCatalog itemsPerformance AnalyticsReview update setsDiscoveryProcess miningEvent ManagementService mappingPredictive IntelligenceFulfillment flowsVirtual AgentInstance analysisService PortalDocumentationDevOpsAsset ManagementSPMChange ManagementIncident ManagementVendor Risk MgmtField ServiceFinancial Services OpsProblem ManagementRequest ManagementUI BuilderWorkspaceReportingSoftware Asset MgmtHardware Asset MgmtScripted REST APIs
Enterprise-grade security, by default.
