Enterprises Run ServiceNow
with Echelon
AI agents that work 24/7 to deliver CMA-quality ServiceNow solutions.
Used by teams at the most innovative enterprises
From demand to deploy.
In 3 simple steps.
Type your requirements.
Just state your requirements, or upload a process flow diagram or spreadsheet, polished or not.
Assign to Echelon AI.
Echelon analyzes your requirements, and instantly builds, validates, and documents the solution.
Ready for production.
Your backlog moves and you deliver automation to your organization.
Run your ServiceNow platform with Echelon
Get more from what you’ve already licensed.
- New Module Development — Greenfield implementation of a licensed ServiceNow module.
- Scoped App Development — Custom applications built in dedicated scope.
- Catalog & Request Builds — New catalog items with fulfillment flows and ATF tests.
- Integration Development — New integrations using IntegrationHub spokes and Flow Designer.
Keep the platform running.
- CMDB Cleanup & Maintenance — Stale CIs, broken relationships, discovery gaps, ownership updates.
- L1/L2 Platform Administration — Access requests, group membership, minor config, ticket triage.
- Platform Troubleshooting — Failed scheduled jobs, broken flows, degraded integrations.
- Release & Change Management — Sprint deployments, documentation, CAB coordination.
Fix what was built years ago.
- Catalog Modernization — Redesign of stale catalog items and fulfillment flows.
- Legacy Workflow Migration — Workflow Editor and Remedy processes rebuilt in Flow Designer.
- Integration Modernization — Custom REST scripts replaced with IntegrationHub spokes.
- Technical Debt Clearance — Dead business rules, orphan script includes, dormant flows, deprecated APIs.
Guardrails on every change. Sharper execution on every workflow.
- Update Set Review — Review against your governance and performance standards before promotion.
- ATF Coverage — Automated test coverage for catalog items, flows, and scoped apps.
- Process Mining — Flows, approvals, and catalogs rebuilt against their own execution data.
- Instance Analysis — Full instance scan across health, customization, and upgrade readiness.
Business teams building inside the platform.
- Catalog Self-Service — Business-authored catalog items within platform guardrails.
- Governed Publishing — Automated review of citizen-built artifacts before production.
- Business-Led Builds — Business users build solutions with Echelon as their architect and BA.
Every module, autonomously implemented (AI).
ITSM
Incident · Problem · SLM · Knowledge · Change
CSM
Case · B2B/B2C · Service Orgs · Field Service · Proactive Ops
HRSD
HR Case · COE · Topics · Profiles · Journey Accelerator · Doc Templates
SecOps
Playbooks · SIR · VR · Scanner Integration · SIEM · Threat Intel
GRC/IRM
RAM · TPRM · SAE · Audit · Compliance · Policy
CMDB
CI Class · CSDM · SGC · IRE · Groups · Health
FSO
Banking Cases · Workspace · Data Model · Insurance · Card Disputes
FSM
Dispatch · Work Orders · Parts · Technician Mobile · Scheduling · Territories
NowAssist
Skills · Prompt Tuning · Guardrails · Adoption · Analytics · Governance
Service Portal
Portals · Pages · Widgets · Theming · Navigation · Search
Just connect your instance, and start building on day one.
Enterprise-grade security. No compromises.
For us, trust isn’t optional. Security is built into every layer of Echelon, from zero data retention to end-to-end encryption.
Realize the full value of your ServiceNow investment.
With Echelon, you don't just build faster, you finally make ServiceNow the backbone of your organization. Go from building workflows to driving strategy — be the superhuman, powered by AI.
Echelon is becoming the go-to platform for HubSpot teams to scope, design, and build on ServiceNow. BAs can scope faster, production governance stays consistent, and our developers are finally spending their time on the work that actually moves the business forward. It's like having a senior architect who never sleeps and knows our instance inside out.
AI is fundamentally reshaping how ServiceNow is developed and deployed. Echelon is leading that transformation, giving platform teams effectively unlimited development capacity to unlock adoption and automation at scale.
Traditional managed services face constant resource and timeline constraints. Echelon is transforming how we think about service delivery - autonomously clearing months of backlogged work in just days.
At TQ Starling, we don't just talk AI, we live it. We build cutting-edge AI solutions for customers and use AI to transform our own operations. Echelon revolutionizes our entire delivery model - scoping, design, development, deployment, managed services - giving our customers unparalleled speed and time to value.
I've been CIO five times - Qualys, Pure Storage, Automation Anywhere - and the same story played out every time: ServiceNow implementations that dragged on for months and burned budgets. Echelon solves what every CIO knows is broken. For the first time in decades, we have a competitive advantage in IT delivery speed.
Questions? Start Here.
What about data privacy? Do you train AI models on our data?
Your data stays private and under your control. We never use your instance data to train or improve commercial LLMs. We maintain zero data retention agreements with all model providers we work with.
What's the value and expected ROI?
Teams using Echelon typically see 80% faster development cycles. The impact shows up as faster time-to-market, reduced backlog stress, freed-up senior developers for strategic work, and consistent quality across every deliverable.
Can Echelon handle complex requirements?
Yes. Echelon is trained on over 100 real-world enterprise implementations. It handles multi-stage approval workflows, external system integration, dynamic data population, and complex UI policies.
Can Echelon handle poorly written or incomplete user stories?
Yes. Echelon's research agent is specifically designed to identify gaps in user stories and ask clarifying questions before development begins. It can work with varying levels of story detail.
Can Echelon work with our complex instance and existing customizations?
Absolutely. Echelon analyzes your instance architecture, existing catalogs, flows, variable sets, approval patterns, and custom applications before building anything new.
What access permissions does Echelon need to our ServiceNow instance?
Echelon connects via OAuth 2.0 to your dev or sub-production instance using least-privilege principles. We can provide detailed access documentation during evaluation.
Ready to eliminate your ServiceNow backlog?