Platform Delivery
5× more engineering output.
Echelon learned HubSpot's instance and standards, helping its strongest engineers ship more work without adding headcount.
Empower the platform teams
behind your critical systems.
Mine, transform, automate every platform in your enterprise stack.
Trusted by the most innovative enterprises
Systems Echelon supports
The system work drowning your team, now in hours.
Explore how global enterprises are understanding their systems faster, eliminating maintenance backlogs, and accelerating transformations with Echelon.
CMDB Operations
$500K in consulting spend eliminated.
ASICS brought CMDB work in-house with Echelon and accelerated delivery without sacrificing platform quality.
CSM Modernization
An 8-month replatform delivered in 3.5 months.
UnitedHealthcare moved a custom legacy CSM module to out-of-the-box ServiceNow in less than half the projected time.
Business Analysis
Build-ready stories in 2 hours, not days.
OptumRx analysts research their instance and turn requirements into implementation-ready stories in minutes.
HRSD Implementation
A net-new HRSD module live in 4 weeks.
National Gas accelerated a full module implementation from requirements to working ServiceNow delivery in a matter of weeks.
MSP Replacement
3× the output of their ServiceNow team.
Alera Group replaced traditional MSP capacity with AI-powered delivery and multiplied the output of its existing platform team.
Catalogue Maintenance
Enhanced 300 catalogue items in 2 weeks.
A major clothing manufacturer updated 300 catalogue items in 2 weeks, a project budgeted for a whole quarter.
Understand how your business runs on your systems with complete clarity. Then execute changes fast.
-
Mine
How your systems are configured, customized and connected, and how processes really run across them.
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Transform
Requests, upgrades and migrations: planned, built and tested to your standards, reviewed by you.
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Automate
Agentic apps that watch a process, handle the routine work, and bring you only the decisions.
- 5×output for platform teams
- 65%reduction in delivery time
- 35%cut in project costs
Understand your systems.
Echelon mines a living ontology of your systems, processes & dependencies, and combines it with business context. Now you can query your processes instantly.
Enable your platform teams.
Analysts to architects execute configuration and code remediation with Echelon, grounded in your platform standards and fully documented.
Accelerate transformation.
Run data migrations and consolidations: reconcile data, test business workflows and trace every change to requirements, with evidence for cutover readiness.
Own your process knowledge.
Every change and the reason behind it becomes a lasting enterprise asset, part of your ontology, powering your next migration, upgrade and process improvement.
Transformation delivered in one platform.
Business process mining in minutes.
Mine technical & business context for any workflow.
An AI workforce for every platform.
Analyst to architect, anyone ships faster on your core platforms.
A living ontology of your systems.
Every change & the reason behind it, kept current.
An AI services partner.
Send Echelon any work, from implementation to backlog. Our experts deliver it 10× faster.
Learn more about Echelon for each platform:
- Echelon for ServiceNow
- Echelon for SAP
- Workday
- Salesforce
What’s currently on your roadmap?
- My team is drowning in backlog.
- We’re Z-booting ServiceNow.
- We’re mid-Brownfield SAP migration.
- We’re consolidating systems from M&A.
- We’re implementing a new ServiceNow module.
- Nobody knows how our custom code works.
- We’re moving customizations back to out-of-the-box.
- Our CMDB data can’t be trusted.
- We’re getting our data ready for AI agents.
- Our upgrade keeps slipping.
- We’re replacing our MSP.
- We need to cut consultant spend.
Understand what exists
Mine your current state. Map your future state.
Echelon’s AI agents mine your processes and the systems underneath them in hours to days, without the workshops or the SI bill.
Mine your processes, without the workshops.
From a query, Echelon maps the systems, workflows, & dependencies. When information is missing, Echelon contacts relevant people with specific questions.
You
Hire1 manual1 issueJob or pay change1 manualLeaver2 manual
E
Echelon Slack · to IT service desk lead
Gap in Hire · assumed until you confirm Do contractor laptops go through ServiceNow, or straight to IT?
Through ServiceNowStraight to IT
SD
IT service desk lead 11:00
Straight to IT. Someone emails us and we image it by hand.
Hire updated: 2 manual, laptop imaging added
See every customization. Map to out-of-the-box.
Echelon reads every customization in your instance, explains what it does and why, and shows which can move back to out-of-the-box.
38Move to OOTB
14Keep custom
Assess future state, before you commit.
Echelon shows you the blast radius of every change, and can even prototype how key systems will look to your business users.
Request a laptopStandard and developer builds, shipped in 3 days.
MacBook Pro 14″ · 32 GB
Replacing a 5-year-old device for the data team.
$2,400Manager approval required
Order nowCapture all your context. Query it whenever.
Echelon’s Enterprise Process Graph captures every change moving forwards, on every system - both technical configuration & business context.
- Query anything, anytime.
- Never repeat discovery.
- Cut your consultant spend.
Enterprise Process Graph
14,212 changes captured
SAP · Workday · ServiceNow · SalesforceSince 12 Mar, credit-hold approvals run as a ServiceNow flow instead of email, after audit finding AF-17. The flow reads SAP credit limits & Salesforce account status.
CHG0041872Audit AF-17#finance-ops
Enable platform teams
Maintain & modernize systems, 10x faster.
Echelon gives your entire IT team, from ServiceNow to SAP, the tools to get 10x more done, with every change to your standards & documented.
- Unlock every team member, analyst to architect.
- Cut backlog. Accelerate migrations. Clean for AI.
- Enforce standards organization wide.
Add a laptop request to the ServiceNow catalog. Manager approval over $2,000, then route it to IT.
Discovering your catalog & standards0h 12m
212 catalog items3 similar itemsnaming standard
Found: an existing hardware item to extend, not duplicate.
Planning the catalog item0h 40m
6 variables2 approval paths1 flow
Planned: manager approval over $2,000 → IT fulfilment group.
Building the item & flow3h 05m
catalog itemflow designerui policy
Built: to your naming standard, in update set LAPTOP_REQ_01.
Testing against your standards1h 20m
ATF written24 tests0 failures
Covered: both approval paths and the IT routing.
Packaging for deployment0h 15m
update setrelease notesready for CAB
Ready: one documented update set, waiting on your approval. Approve
Ask Echelon to research, plan, or design.↑
Try Echelon
Connect a dev instance and watch Echelon build to your standards.
Drive rapid change
Deliver your transformation roadmap on time.
Echelon gives your entire IT team, from ServiceNow to SAP, the tools to get 10x more done, with every change to your standards & documented.
Implement & integrate a new system in weeks.
We're taking HRSD live for 4,200 employees next quarter. Workday stays the system of record, and we need our own leave and offboarding approvals.
Mapping HRSD onto your Workday data1d 02h
Read your standards42 records1 integration
What it planned: 14 fields to map → 3 approval paths → the update sets to build each one.
Plan looks right. Build it, use our update set naming, and put the Workday sync on the nightly schedule so it doesn't fight the payroll run.
Building the base config and the integration4d 06h
42 records1 integrationUpdate set
What it built: employee data flowing from Workday → 14 fields mapped → 3 approval paths live.
Before this goes anywhere near prod, test it against our standards and show me the coverage on the three approval paths.
Running the tests against your standards6h 41m
ATF written38 tests0 failures
What it found: 38 tests written and run → every change captured in an update set.
Ask Echelon to research, plan, or design.
Prepare your instance & data to be AI ready.
Signals
ServiceNow
612 configuration items are duplicated.
Workday
340 records carry no owner and no department.
Oracle
94 fields have no description for an agent to read.
Echelon
Echelon
Watching your data.
For approval
Change
Merge the duplicates and assign every owner.
Approve
Fix
Retire 1,120 stale records before agents read them.
Approve
Document
Describe every field the agents will read.
Approve
Move legacy systems to out-of-the-box.
‹Review
Which customizations could move to out-of-the-box?
Reviewing customizations against OOTB capability6m 04s
312 items44 flowsScript includes
What it proposes: 118 moved to out-of-the-box → 37 duplicates merged → the rest flagged for review.
Ask Echelon to research, plan, or design.
Merge & replace systems without stalling your business.
Keep systems current without drowning in backlog.
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SAP
Approve
Patch the ORDERS05 handler.
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ServiceNow
Approve
Move 9 catalog items to OOTB.
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Oracle
Approve
Drop the deprecated API call.
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Workday
Approve
Re-map 14 dropped fields.
Customers
Case studies
Technology · Platform Delivery
5× more engineering output.
Echelon learned HubSpot's instance and standards, helping its strongest engineers ship more work without adding headcount.
Explore the story
Retail · CMDB Operations
$500K in consulting spend eliminated.
ASICS brought CMDB work in-house with Echelon and accelerated delivery without sacrificing platform quality.
Talk to us
Healthcare · CSM Modernization
An 8-month replatform delivered in 3.5 months.
UnitedHealthcare moved a custom legacy CSM module to out-of-the-box ServiceNow in less than half the projected time.
Talk to us
Healthcare · Business Analysis
Build-ready stories in 2 hours, not days.
OptumRx analysts research their instance and turn requirements into implementation-ready stories in minutes.
Explore the story
Energy & utilities · HRSD Implementation
A net-new HRSD module live in 4 weeks.
National Gas accelerated a full module implementation from requirements to working ServiceNow delivery in a matter of weeks.
Talk to us
Insurance · MSP Replacement
3× the output of their ServiceNow team.
Alera Group replaced traditional MSP capacity with AI-powered delivery and multiplied the output of its existing platform team.
Talk to us
Manufacturing · Catalogue Maintenance
Enhanced 300 catalogue items in 2 weeks.
A major clothing manufacturer updated 300 catalogue items in 2 weeks, a project budgeted for a whole quarter.
Talk to us
1 of 7
Automate work
Echelon Lens
Connect signals to action.
Build lightweight business apps by pairing context from Echelon’s Enterprise Process Graph with Echelon’s AI workforce executing system changes.
Joiner, mover, leaver
- Sees
- Every joiner, mover and leaver across HR, ServiceNow and Entra ID, which access groups are common or rare for each role, and leavers whose access outlives the account.
- Does
- Builds the SOX access review and closes the gaps it finds.
Platform migration & exit
- Sees
- What lives where today and where it should go: the as-is against the target, with the fit-gap, from ECC to S/4HANA or forms to Workday and ServiceNow.
- Does
- Plans the move and maps every workflow to its new home.
Integration health
- Sees
- Every connected system on one map, which integrations are passing or failing, and the manual steps between them.
- Does
- Flags the failures and shows what each one puts at risk.
Platform team insight
- Sees
- Engineering time by department, a backlog split into ready now and needs refinement, and catalog items nobody uses.
- Does
- Refines the backlog and retires the catalog items no one requests.
Swivel-chair work
- Sees
- Where people re-key data between systems or rebuild reports by hand.
- Does
- Automates the hand-off and retires the spreadsheet.
Shelfware
- Sees
- Licenses and tools nobody actually uses, across every system you pay for.
- Does
- Reclaims the seats and retires what isn't needed.
Live process models
- Sees
- Where your Signavio or LeanIX models have drifted from how work really runs.
- Does
- Pushes the live process back, so the models stay current.
M&A integration
- Sees
- Which processes both companies share, which only one owns, and how the same process differs across their platforms.
- Does
- Maps the combined process and what has to change to get there.
Permission-aware by default.
Echelon only sees what the connected account is allowed to see.
Every action on the record.
Each query, change and approval is logged and traceable.
Your data stays yours.
Zero data retention with model providers. Never used for training.
- ISO 42001
- HIPAA
- TX-RAMP Level 2
- SOC 2 Type II
- ISO 27001
- GDPR
Echelon
From service management to transformation driver.
The business asks more of its platforms every quarter. Delivery capacity is effectively fixed, and every traditional way to buy more of it adds cost faster than it adds speed.
Understand
Simplify
Deliver
Govern