Dev time wasted on simple updates.
60% of your developers’ backlog is form tweaks and flow updates that don’t need a developer — but block the roadmap.
AI Agents for Catalogs
Manual catalog work, automated by Echelon.
Stop wasting your developers’ time on catalog updates. Put Echelon’s AI Agents to work & unlock your team’s time for critical roadmap.
- Design, build, and maintain catalog items and flows
- Migrate legacy workflows to Flow in minutes, not sprints
- Optimize catalog forms + flows with historical submission data
Live walkthrough
“
Our developers waste 60% of their time on catalog tweaks — form changes, approval updates, field modifications. Echelon automated 95% of it.
VP, ServiceNow Platform
Fortune 500 healthcare enterprise
Fortune 500 healthcare enterprise
The status quo
Wrestling catalog sprawl.Burning developer time.
Catalog forms nobody wants to fill out.
Employees abandon long forms with mandatory fields that don’t make sense — and every abandoned form becomes a ticket.
Impossible governance across catalog sprawl.
Nobody can tell which items overlap, which forms are outdated, or whether employees can even find what they need.
Weeks on workflow to flow migrations.
Migrating legacy workflows into Flow takes weeks each — your modernization roadmap keeps slipping.
How Echelon fixes it
Catalog on autopilot.
Echelon’s AI Agents build, migrate, optimize, and govern your catalog — directly in your instance, following your standards.
01Build & maintain
Items built & maintained on autopilot.
Echelon creates and updates catalog items and flows directly in your instance — no developer required.
Laptop Request · published
12 fields · 3 approvals✓ Live
Maintained byEchelon
02Migrate
Workflow to Flow in hours, not sprints.
Echelon modernizes legacy workflows into Flow Designer — tested, documented, production-ready.
WF
Flow
✓ Migrated24 workflows
03Optimize
Forms tuned to real usage.
Echelon analyzes submission data and UI/UX form design issues, surfaces unused fields and redundant flow steps, and fixes them.
Form optimized
Completion
Fields collapsed7
04Govern
Citizen updates, with guardrails.
Form owners make their own changes while Echelon enforces your naming and design standards.
Standards · enforced
Owner changeReview
Compliant100%
See it in action
Watch Echelon run a catalog end to end.
Use cases
What Echelon does for your catalog.
From building new items to optimizing forms your employees already use — Echelon covers the full catalog lifecycle.
Catalog Build & Maintenance
New catalog items built from specs and maintained on autopilot — field changes, approval updates, and flow modifications without involving a developer.
Catalog UX Optimization
Echelon analyzes real submission data to understand how employees actually use your forms — then collapses unnecessary fields, fixes mandatory vs. optional, and improves the overall experience.
Workflow to Flow Migration
Migrate legacy workflows into modern Flow Designer — with interactive before/after mockups so Product Owners see exactly what changes before anything ships.
Citizen Developer Governance
Form owners and product owners maintain their own catalog items — field changes, approval updates, simple flow modifications — without filing a ticket. Echelon enforces your standards so Citizen Developers don’t create chaos.
Catalog Deduplication & Cleanup
Find and consolidate duplicate catalog items, remove outdated forms, and surface items that overlap — so employees see one clean catalog instead of five versions of the same request.
Catalog Assessment & Audit
A comprehensive scan of your entire catalog — every item, every flow, every form — reviewed by an expert ServiceNow architect. You get a clear report of what’s broken and a prioritized plan to fix it.
Accelerate everyone who touches your catalog.
Business Analysts
Turn raw requirements and process docs into validated, build-ready catalog specifications.
Developers
Ship catalog items, flows, scripts, and integrations faster — with tests and docs included.
Architects
Enforce standards and design patterns across every catalog change — before it reaches production.
Platform Owners
Clear the catalog backlog and keep the platform healthy — without growing headcount.
Agents that understand your instance & your business.
- Analyses requests against your instance
- Enforces standards during development
- Tests every update before deployment
Update the Macbook 4 catalog item to cover Macbook 5.
Do you want this for all regions, Europe, North America, or a combination?
All regions
Europe
North America
A combination
North America.
Got it — I’ll add Macbook 5 to the North America catalog and leave the other regions untouched. Building now.
Get started with a Catalog Assessment
One assessment. Every catalog item reviewed.A clear plan to fix what’s broken.
Start with a quick assessment — no commitments. Echelon scans your catalog and an expert architect reviews every finding.
01
Scoping call with the Echelon team.
30 minutes with our team to understand your catalog, your migration backlog, and where you want to be.
02
Connect to your instance.
Secure, read-only connection to your instance. No platform changes, no risk, fully reversible.
03
Catalog assessment delivered.
Duplicate items, forms with poor UX, unused fields, broken flows, and your migration shortlist — ready to review with your team.