Echelon AI + human experts.
Your AI-native MSP.
Replace your MSP with Echelon. Work skips the offshore queue - Echelon starts right away, with human experts on hand to clarify and review.
Guaranteed with SLAs when you switch:
Pay for outcomes
You only pay a fixed price for the work delivered, not the time it took.
3× more done
Get 3× your current MSP's monthly output, with Echelon's AI workforce accelerating work.
⅔ the cost
Pay for completed outcomes, not hours - at two-thirds the cost of a traditional MSP.
Complete the workload 3× faster,
with experts at every step.
Keeping the lights on,
exact to your standards.
Echelon continuously monitors and maintains your platforms - resolving incidents, clearing routine tasks, and catching issues before they escalate. Our experts step in to queue work, review outputs, & provide added direction.
- 24/7 monitoring across every platform you run
- Incidents and break-fix resolved fast
- Proactive scanning and remediation
Demands & tasks in days,
not weeks.
Send Echelon your demands and tasks and get them back built to your standards & documented, with all the expertise of an Echelon consultant throughout.
- Your requests delivered in days, not weeks
- Modernize legacy workflows, forms, and integrations
- Custom apps, migrations, and upgrades - no new headcount
Guaranteed SLA.
3-month break clause.
Zero-risk to switching.
Fixed, outcome-based price
One fixed price per piece of work, agreed up front. No hourly billing, no surprise invoices.
3× monthly output
Triple the work delivered each month, without adding headcount.
⅓ lower cost
Pay a third less than a traditional MSP for the same scope of work.
Roadmap unlocked,
zero added headcount.
A lean, decentralized platform team needed an MSP to add capacity, however, prior MSP engagements had proven slow & often led to rework. Echelon enabled them to scale output without linearly scaling cost.
- 4 daysCrowdStrike integration, built.
- 2 weeks300 catalog items reviewed & modernized.
- 2 daysCustom app planned, built, and tested.
“Our part reduces greatly - we’re mostly concerned about getting the right requirements in place, and worry less about development and implementation directly in [the platform].”
Global footwear manufacturer
Any work, any format,
from anyone, anywhere.
Any incident, task, or demand.
Your full backlog - configuration, workflows, integrations, data, upgrades, migrations, and custom apps - plus diagnostics, automated testing, and documentation, across every platform you run.
- Configuration
- Workflows
- Integrations
- Data
- Upgrades
- Migrations
- Custom apps
- Automated testing
- Documentation
Any state of requirements.
Whatever state they're in - a screenshot, an Excel sheet, a Teams message, or plain text. Echelon works from your raw input and fills the gaps.
- Screenshot
- Excel
- Teams message
- Plain text
- Docs
Anyone can submit.
No business analyst required. Send what you have, however rough - our certified consultants clarify scope and shape it into a build-ready request.
- Platform admins
- Service owners
- Developers
- Managers
- Anyone on your team
Any ticket source.
Send work from wherever your team already works - Teams, email, Slack, Jira, or your ticketing tool - and it lands in Echelon's queue automatically.
Your requests first in line,
every time.
| Area | Traditional MSP | Echelon |
|---|---|---|
| How work gets done | Shared consultants staffed across accounts | AI agents execute; dedicated engineers plan and review |
| Development capacity | Capped to number of hours | Unlimited scale - so when you have a busy month, your MSP keeps up |
| Availability | Business hours + on-call | 24/7 AI + human oversight |
| Troubleshooting & diagnostics | 2–4 hours | 20–30 min |
| Who's on your account | Consultants rotate across clients | Dedicated engineers, permanent AI knowledge |
| Knowledge retention | Lives in consultants' heads | Documented in your platform - survives any personnel change |
| Scaling during upgrades | Staff up, hope for availability | AI scales with compute - no bench needed |
| Upgrades | Manual, heavy dependency on your business to test | Automated regression tests created by Echelon |
| Technical debt reduction | Extra charge, new project | Proactive scanning and remediation |
| New platforms or products | Re-scoping and new resources | AI is current across your platforms out of the box - no re-staffing |
| Pricing model | Hours billed, scope creep compounds | Defined scope, tracked demand, no surprise invoices |
| Governance & reporting | Varies by engagement | Weekly ops reviews, monthly business reviews, full demand tracking |
| Test coverage | Sample-based | Every deliverable, every time |
| Documentation | Manual, inconsistent | Automatic, every change |
| Transition risk | 60–90 day ramp, heavy client involvement | AI agents already know your systems, business context, and preferences |
The questions we get before every scoping call.
Can Echelon handle our complexity?
What about P1 incidents at 2am?
We're mid-contract with our MSP.
What if a key resource leaves?
See what Echelon clears
in your first week.
Send us a ticket and watch it come back complete - to your standards, documented, and reviewed by a certified architect before it reaches prod.