All Symposium events
Session
Harmony: 89% of Employee Service Tickets Resolved: ROI From Agentic AI in Production
Agents resolving employee service desk requests in production
When
Wednesday, Oct 21
6:20 PM - 6:40 PM ET
Where
Walt Disney World Swan & Dolphin
Walt Disney World Swan & Dolphin, 1500 Epcot Resorts Blvd, Lake Buena Vista, FL 32830
Hosted by
Harmony
Nitzan Shapira (Co-founder and CEO, Harmony) traces how one IT team reached 75%+ ticket deflection in three months, climbing toward 89%, and shares an operating model for deploying and governing service agents.
6:20 PM - 6:40 PMWED 10/21
Where it is
Walt Disney World Swan & Dolphin
Walt Disney World Swan & Dolphin, 1500 Epcot Resorts Blvd, Lake Buena Vista, FL 32830
9:00 AM - 9:45 AMWED 10/21
Keynote
Guest Keynote: Unreasonable Hospitality: The Secret Ingredient for Problem-Solving and Peak Performance
Walt Disney World Swan & Dolphin
Hosted by Gartner
10:00 AM - 10:20 AMWED 10/21
Session
Cisco: The Secret Profit and Loss of AI
Walt Disney World Swan & Dolphin
Hosted by Cisco, Splunk
10:30 AM - 11:00 AMWED 10/21
Session
Signature Series: Top Strategic Predictions for 2027 and Beyond
Walt Disney World Swan & Dolphin
Hosted by Gartner
Details come from the host's public page and Gartner's session catalog. Times are Eastern. Check the host's page before you go.
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