All Symposium events
Session
ServiceNow: Now on Now: Building an Autonomous Workforce for a Zero Service Desk Future
ServiceNow's customer-zero view of autonomous IT support
When
Wednesday, Oct 21
3:15 PM - 3:45 PM ET
Where
Walt Disney World Swan & Dolphin
Walt Disney World Swan & Dolphin, 1500 Epcot Resorts Blvd, Lake Buena Vista, FL 32830
Hosted by
ServiceNow
ServiceNow shares its customer-zero perspective on transforming its own IT support with an AI-powered autonomous workforce. The session cites its 2026 AI Maturity Index: 59% of organizations use agentic AI, but only 9% have made significant progress with autonomous workflows.
3:15 PM - 3:45 PMWED 10/21
Where it is
Walt Disney World Swan & Dolphin
Walt Disney World Swan & Dolphin, 1500 Epcot Resorts Blvd, Lake Buena Vista, FL 32830
9:00 AM - 9:45 AMWED 10/21
Keynote
Guest Keynote: Unreasonable Hospitality: The Secret Ingredient for Problem-Solving and Peak Performance
Walt Disney World Swan & Dolphin
Hosted by Gartner
10:00 AM - 10:20 AMWED 10/21
Session
Cisco: The Secret Profit and Loss of AI
Walt Disney World Swan & Dolphin
Hosted by Cisco, Splunk
10:30 AM - 11:00 AMWED 10/21
Session
Signature Series: Top Strategic Predictions for 2027 and Beyond
Walt Disney World Swan & Dolphin
Hosted by Gartner
Details come from the host's public page and Gartner's session catalog. Times are Eastern. Check the host's page before you go.
Not affiliated with Gartner, Inc.