Echelon’s Enterprise Process Graph marries system & business context to mine how your processes run on your systems, & keeps that map up to date.
“Planning for our CSM migration took just 3 days. Echelon mined all the customizations & mapped them to out-of-the-box features.”Director of Clinical Platforms · Healthcare
Echelon’s AI agents mine your processes and the systems underneath them in hours to days, without the workshops or the SI bill.
Echelon connects to every system, from SAP to Workday and SharePoint.
From a query, Echelon maps the systems, workflows, & dependents into a simple UI.
When information is missing, Echelon contacts relevant people with specific questions.
Assumed until you confirm Do contractor laptops go through ServiceNow, or straight to IT?
Straight to IT. Someone emails us and we image it by hand.
Echelon combines all levels of context from PowerPoints & communications to production logs, so you get a true picture.
38% skipped by an auto-approve rule
41% finished by manual override
Business users can ask any question about any workflow or system & Echelon walks them through it. No more waiting days for an architect to be free.
Why does it take 3 days to get a new hire their laptop?
Five of the six onboarding steps run in your systems. Step 5 doesn’t:
The service desk images each laptop after an email from HR. A ServiceNow catalog request would remove the wait.
Echelon takes the requirements the business provides & asks the relevant clarifying questions, so your IT team receive clear instructions every time.
“New hires should have their laptop on day one.”
From the day Echelon is installed, every change and the context behind it is captured, so you’re never blind to how a workflow runs again.
Echelon connects to all your systems.
Echelon continuously watches for changes, whether made by people or by agents.
Why: change CHG0041, approved by the IT service desk lead on Oct 21.
Touches: Leaver · Access review · 2 teams
Every change, and the context behind it, flows into your Enterprise Process Graph.
Echelon turns discovery into a live business app that stays continuously up to date, instead of a static slide that’s stale the day it’s created.
The questionSomeone leaves. How many days until their access is gone, and does every system follow?
Before you change, replace or retire a system, Echelon shows you every impacted workflow, integration and team.
Retire Okta and move SSO to Entra ID.
Run impactConnect signals to action.
Build lightweight business apps by pairing context from Echelon’s Enterprise Process Graph with Echelon’s AI workforce executing system changes.
Echelon knows the workflows common to your industry and the modules behind them, not just the topics.
Echelon only sees what the connected account is allowed to see.
Each query, change and approval is logged and traceable.
Zero data retention with model providers. Never used for training.
The ones that come up in almost every first conversation.
Those tools model or mine what you point them at, and the models age from the day they're drawn. Echelon reads your systems alongside the documents and conversations around them, keeps the map current as things change, and can push the live process back into Signavio or LeanIX so the models stay true.
Read-only connections to the systems you choose. Echelon only sees what the connected account is allowed to see. Anything you don't connect shows as not visible, rather than being guessed.
From your systems, documents and Slack or Teams, we typically get to an 80–85% picture. Echelon marks everything it has assumed, and asks the right person to confirm it, so you always know which parts are verified.
Echelon reads how work actually runs, from logs and transactions, not only from the records that describe it. Where your records and reality disagree, it flags the gap rather than trusting either one.
Good: Echelon reads it. Then it compares what's documented with what actually happens, and shows you where the two have drifted apart.
Once your systems are connected, the first process is mapped in hours. Most teams have a working current state in days, instead of weeks of workshops.
Not on its own. Mining is read-only. When Echelon finds something worth fixing, it drafts the change and a person on your team approves it before anything ships.
Enterprise architecture, most often, working with the platform owners for ServiceNow, SAP, Workday and the other systems a process runs across.
