The Echelon Blog
The official blog for product updates and insightful articles on building faster and smarter on ServiceNow.
Echelon emerges from stealth with $4.75M in seed funding led by Bain Capital Ventures to deploy autonomous AI developers for ServiceNow. Live in F500 organizations, Echelon accelerates ServiceNow development timelines from months to days - handling requirements, coding, testing, and deployment end-to-end at software speed.
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Latest Articles
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ServiceNow's twice-yearly upgrades introduce unexpected challenges even for prepared teams. From surprise UI changes confusing users to broken integrations, performance shifts, and features enabled by default, upgrades rarely go exactly as planned. Discover the five most common upgrade surprises and practical strategies to handle them.
The ServiceNow ecosystem faces a paradoxical crisis: explosive growth ($10.98B revenue, 85% Fortune 500 adoption) but organizations can't implement fast enough. Discover how autonomous AI agents are solving three critical challenges from ServiceNow World Forum NYC 2025.
Manual ServiceNow testing becomes overwhelming as customizations grow. This comprehensive guide shows how ServiceNow's Automated Test Framework (ATF) reduces testing effort by 90%, cutting 3 weeks of manual work to half a day. Learn what ATF can test, implementation best practices, how to avoid common pitfalls, and a complete enterprise adoption roadmap. Includes ROI analysis showing $18,790+ first-year savings and strategies for integrating ATF into development workflows.
AI is changing everything in ServiceNow development from cutting catalog build times by 88% to powering 24/7 autonomous agents. This in-depth 2025 guide covers Now Assist, AI Agents, real-world case studies and the emerging best practices for governance, talent, and scaling. Whether you're dealing with backlog, rising dev costs, or preparing your team for GenAI, this is your blueprint for what’s next on the Now Platform.
SNUtils is a free, open-source browser extension used by 100,000+ ServiceNow professionals worldwide. Created by Arnoud Kooi, it adds 70+ productivity features including slash commands, keyboard shortcuts, and VS Code integration via sn-scriptsync. With a 4.9/5 rating, 22% of users save over one hour daily. This complete guide covers essential commands, setup instructions, VS Code integration, and pro tips to maximize your ServiceNow productivity.
Go-live isn't the finish line. It's when critical issues surface under production load. The first 90 days determine platform success, yet many partners vanish or charge premium rates for basic support. Get explicit commitments about hypercare, retainers, and upgrade assistance before signing.
