The Echelon Blog

AI is changing everything in ServiceNow development from cutting catalog build times by 88% to powering 24/7 autonomous agents. This in-depth 2025 guide covers Now Assist, AI Agents, real-world case studies and the emerging best practices for governance, talent, and scaling. Whether you're dealing with backlog, rising dev costs, or preparing your team for GenAI, this is your blueprint for what’s next on the Now Platform.

SNUtils is a free, open-source browser extension used by 100,000+ ServiceNow professionals worldwide. Created by Arnoud Kooi, it adds 70+ productivity features including slash commands, keyboard shortcuts, and VS Code integration via sn-scriptsync. With a 4.9/5 rating, 22% of users save over one hour daily. This complete guide covers essential commands, setup instructions, VS Code integration, and pro tips to maximize your ServiceNow productivity.

Go-live isn't the finish line. It's when critical issues surface under production load. The first 90 days determine platform success, yet many partners vanish or charge premium rates for basic support. Get explicit commitments about hypercare, retainers, and upgrade assistance before signing.

Learn how our engineering team built verification-first architecture, agent-native tool abstractions, and RL infrastructure to ship AI developers that execute reliably on enterprise platforms after hundreds of production runs

Echelon emerges from stealth with $4.75M in seed funding led by Bain Capital Ventures to deploy autonomous AI developers for ServiceNow. Live in F500 organizations, Echelon accelerates ServiceNow development timelines from months to days - handling requirements, coding, testing, and deployment end-to-end at software speed.

Traditional hourly billing creates fundamental misalignment where partners profit when projects take longer. Outcome-based pricing ties payment to delivered functionality instead of logged hours, eliminating the budget overruns that plague ServiceNow implementations.