A Clean CMDB You Can Trust.Maintained Automatically.

Echelon's AI Agents surface every invalid relationship, orphaned CI, and ownership gap in your CMDB, repair each one directly in your instance following CSDM standards, and deliver a full audit report — in days, not quarters.

Trusted by teams atASICSPwCUnited Healthcare
Live showcase
Service Mapping — Readiness Analysis
We are about to move from manual service mapping to automated. Run an analysis & prepare a roadmap report…
Response to:Service Mapping automation readiness — instance analysis & roadmap
Analyzing current service mapping state and preparing automated migration roadmap…
16s
Viewed 56 Records
Viewed 3 Tables
Viewed Record Stats
Modified Files
Inspected com.snc.service-mapping + com.snc.service-watch — both Inactive, license unprovisioned.
Sampled 42 services across cmdb_ci_service + cmdb_ci_service_discovered.
Checked ecc_agentregistry & credential order across 3,800+ CIs.
Counted entry points, CI relationships & service-to-CI associations.
Service Mapping Automation — Readiness Analysis Complete
Roadmap report attached · service_mapping_roadmap.html
Verdict: Not Ready — 5 blockers must be resolved first
B1
Service Mapping plugin is Inactivecom.snc.service-mapping, com.snc.service-watch + Discovery license — all inactive.
B2
No MID Server deployedecc_agent empty. Windows credential created Mar 2026 — MID never installed.
B3
All CI data is stubs3,800+ CIs but every server has empty ip_address, last_discovered, discovery_source.
B4
Zero entry points definedsa_m2m_service_entry_point = 0 records. Engine has nothing to traverse from.
B5
Zero service-CI associationssvc_ci_assoc = 0. All 42 services are definition-only shells.
Phase 1
Activate plugins — license + com.snc.service-mapping
Phase 2
Deploy MID Server(s)+ fix & add credentials
Phase 3
Run Horizontal Discoveryto populate IP data & CI relationships
Phase 4
Convert 42 legacy services + define entry points + create Business App CIs
Phase 5
Run first automated maps, review/approve, schedule recurring remaps
Phases 1 & 2 are pure prereqs. Phases 3 & 4 can be partially parallelized. Full detail in the attached roadmap.
Ask Echelon to analyze your CMDB, plan Discovery, or scope a migration…

We spent six figures and two quarters on a CMDB assessment — and still found duplicate CIs in production the week after sign-off.Echelon found every one in an hour.

ServiceNow Platform OwnerFortune 500 enterprise

$500K consultant. 2 quarters.Zero concrete outcomes.

Months for an incomplete CMDB health check.

Weeks to produce a list of invalid CSDM relationships, dangling CIs, broken chains, duplicates — with no way to know if they caught them all.

Architects debugging Discovery for weeks.

Your team digs through pattern logs, ECC queue payloads, credential affinity records, and horizontal discovery logs. Timelines slip.

CMDB records, built by hand. One at a time.

Your developers spend weeks linking CSDM relationships — only to find gaps and incorrect links, with more breaks surfacing weeks later.

Partner charges 6 figures. You still find issues.

Discovery ships to prod, your partner calls it done. Weeks later: duplicates, incomplete CIs, poor-quality records. Now you're stuck.

From assessment to fixes in production — in 2 weeks.

Echelon's AI Agents surface every invalid relationship, orphaned CI, and ownership gap — then repair each one directly in your instance, following CSDM.

Book a scoping call
01Assess

A complete CMDB assessment.

AI Agents parse your Discovery and Service Mapping logs and deliver a clear report — a two-week SME investigation in two minutes.

● Not Ready5 blockers found
Relationships
Ownership
02Plan

An exact remediation plan.

Echelon turns your assessment into an actionable, phased path your infrastructure team can execute.

Phase 1Activate plugins
Phase 2Deploy MID servers
Phase 3Run Discovery
03Remediate

Records with zero errors.

What CSDM's Walk phase takes months by hand, Echelon generates and links in hours — directly in your instance.

App
Svc
CI
✓ Linked128 ownership records
04Alert

Alerts designed for your business.

Echelon establishes alerts across your CMDB so you know the moment a break impacts your business.

Relationship break detected
Payment Svc → DB cluster · just now
Notifying owner
05Maintain

Maintenance on Autopilot.

Agents continuously monitor your instance and enforce CSDM standards — so the CMDB you fix today doesn't drift back.

Monitoring · all clear
3,812 CIs
CSDM compliant96%

Watch Echelon in action.

What Echelon does for your CMDB.

From a full health assessment to remediation in production — Echelon covers the entire CMDB and CSDM lifecycle.

CMDB Health Assessment & Audit

A complete scan of your CMDB — every invalid relationship, orphaned CI, and ownership gap — reviewed by an expert architect, with a clear report and a prioritized fix plan.

CSDM Alignment & Remediation

Echelon builds and repairs the chains of ownership records CSDM requires — directly in your instance, following the standard, with zero human error.

Discovery Root-Cause Analysis

Echelon parses pattern logs, ECC queue payloads, and credential affinity to pinpoint exactly why Discovery isn’t populating your CIs — turning weeks of debugging into minutes.

Duplicate CI Deduplication & Cleanup

Find and consolidate duplicate CIs, retire stale records, and resolve conflicting sources — so you have one trustworthy record for every asset instead of five.

Service Mapping Enablement

Echelon runs a readiness analysis, clears the blockers, and stands up automated service maps — so your business services reflect reality instead of a manual snapshot.

Continuous Monitoring & Governance

Echelon’s agents watch your instance for new breaks and enforce CSDM standards alongside your devs — so the CMDB you fix today doesn’t drift back into chaos next quarter.

1 Human CMA + 1 AI CMA. 1 Healthy CMDB.

Start simple with a 3 day CMDB assessment. No big commitments. All the power of AI with all the wisdom & expertise of a human Certified Master Architect.

01

Scoping call with the Echelon team.

30 minutes with our team to understand your instance, your CSDM maturity, and where you want to be.

30 min
02

Connect to your instance.

OAuth handshake and read-only scoped roles. No deep platform changes, fully reversible.

10 min
03

CMDB report delivered.

Full audit: invalid relationships, orphaned CIs, ownership gaps, Discovery root causes, CSDM roadmap.

3 days
04

Human CMA walkthrough.

A Certified Master Architect walks you through every finding, every fix, and the path to Autopilot.

Live session