One hour. One flat rate.
A complete CMDB audit.
Echelon finds every broken relationship, orphaned CI, and ownership gap in minutes, assembled into a report for your team — no more 8 week consultant project.
- Full CMDB audit in 1 hour, not quarters
- Read-only access — no platform changes
- Reviewed by a Certified Master Architect
Trusted by ServiceNow teams at
Three simple steps for a full audit.
Connect to Echelon.
A 30-minute meeting with our team to connect your instance and answer questions.
Detect & Diagnose.
Echelon works for ~60 minutes — scanning your CMDB and root-causing why Discovery isn’t populating your CIs — to build your report.
Report walkthrough.
Echelon’s Certified Master Architect walks you through your report — every finding, fix, and the CSDM roadmap.
Echelon vs. the traditional audit.
We spent six figures and two quarters on a CMDB assessment — and still found duplicate CIs in production the week after sign-off. Echelon found every one in an hour.
Previously, our CMDB was a lost cause. Spend six figures to fix it, let it get bad again — repeat. We ran our audit with Echelon, and now Echelon just maintains the health on autopilot.
A flat rate for your assessment.
Echelon charges a flat rate to scan your CMDB & produce your report. No more six-figure assessment only to find items & issues humans missed.
Replace a six-figure, 8 week assessment with 1 hour of work.
Echelon doesn’t just finish with the audit.
Fixed to CSDM standard, right in your instance.
Echelon doesn’t hand you a PDF of problems. Its agents build and repair the ownership chains CSDM requires, deduplicate records, and clear Discovery blockers — with a full audit trail.
Book your audit call →Put your CMDB on autopilot.
Book an audit call and see exactly what’s broken in your CMDB — before you spend another quarter on it.
Book your CMDB auditQuestions, answered.
About the assessment
What is the Echelon CMDB Assessment?
It's a comprehensive audit of your ServiceNow Configuration Management Database that uses AI agents to identify and document infrastructure issues. It delivers in about an hour what a traditional consultant engagement takes roughly 8 weeks to produce.
What problems does it detect?
It surfaces broken or invalid CI relationships, orphaned configuration items, missing owners and ownership gaps, conflicting data sources, duplicate CIs, and Discovery blockers along with their root causes.
Does it sample my data or scan everything?
It provides complete coverage — scanning every broken relationship, orphaned CI, and ownership gap rather than sampling a subset. The result is 100% CI and relationship verification.
Who is this for?
Organizations running ServiceNow with CMDB concerns, especially enterprises managing complex CI relationships and Discovery implementations.
Process & timeline
How long does the assessment take?
Roughly 1.5 hours end to end, from the initial scoping call to final report delivery.
What are the steps?
Three steps: Connect (about 10 minutes via OAuth), Detect (AI scans the full CMDB and ranks issues by severity in minutes), and Diagnose (analysis of logs and credentials to pinpoint why Discovery isn't working).
How are issues prioritized?
Detected issues are ranked by severity into critical, high, and medium tiers so you know what to address first.
Security & access
What kind of access do you need?
Read-only access through an OAuth integration. No modifications are made to your platform during the assessment.
Will this change anything in my ServiceNow instance?
No. The assessment is entirely read-only. Changes only happen if you separately opt into the optional remediation services.
Deliverables
What do I get at the end?
A full CMDB audit report, a CSDM (Common Service Data Model) roadmap, root cause analysis for Discovery issues, and a live presentation delivered by a Certified Master Architect.
Can you also fix the problems you find?
Yes — optional remediation services can fix identified issues directly in your instance.
What is the CSDM roadmap?
A roadmap aligning your CMDB to ServiceNow's Common Service Data Model, giving you a structured path toward a healthier, standards-based data model.
Value & pricing
How is it priced?
A flat-rate model that replaces the traditional six-figure cost of conventional assessments.
Why use this instead of a traditional consulting engagement?
It eliminates multi-quarter timelines, guarantees 100% coverage instead of sampling, keeps access read-only, delivers immediate actionable insights, and still includes expert architectural review.
Who reviews the results?
A Certified Master Architect presents the findings, so you get expert human interpretation on top of the AI analysis.