What about data privacy? Do you train AI models on our data?

Your data stays private and under your control. We never use your instance data to train or improve commercial LLMs. We maintain zero data retention agreements with all model providers we work with.

What's the value and expected ROI?

Teams using Echelon typically see 80% faster development cycles. The impact shows up as faster time-to-market, reduced backlog stress, freed-up senior developers for strategic work, and consistent quality across every deliverable.

Can Echelon handle complex requirements?

Yes. Echelon is trained on over 100 real-world enterprise implementations. It handles multi-stage approval workflows, external system integration, dynamic data population, and complex UI policies.

Can Echelon handle poorly written or incomplete user stories?

Yes. Echelon's research agent is specifically designed to identify gaps in user stories and ask clarifying questions before development begins. It can work with varying levels of story detail.

Can Echelon work with our complex instance and existing customizations?

Absolutely. Echelon analyzes your instance architecture, existing catalogs, flows, variable sets, approval patterns, and custom applications before building anything new.

What access permissions does Echelon need to our ServiceNow instance?

Echelon connects via OAuth 2.0 to your dev or sub-production instance using least-privilege principles. We can provide detailed access documentation during evaluation.

A clean CMDB,
on autopilot.

Echelon finds every broken relationship, orphaned CI, and ownership gap — then fixes them to CSDM standard right in your instance.

Book a demo

Full CMDB audit in 1 hour, not quarters
Automatic fixes to your CSDM standards
Continuous health scans — no more breaks

Live analysis

CSDM — Walk Phase Analysis

We’re moving our CMDB to CSDM. Run a Walk-phase readiness analysis & prepare a roadmap report…

Response to:CSDM Walk-phase readiness — instance analysis & roadmap

Analyzing current CSDM Walk-phase state and preparing automated remediation roadmap…

16s

Viewed 56 Records

Viewed 3 Tables

Viewed Record Stats

Modified Files

Inspected cmdb_ci_service_technical + service_offering — both empty, no Walk-phase records.

Sampled 42 services across cmdb_ci_service + cmdb_ci_service_discovered.

Checked support_group, change & managed-by ownership across 3,800+ CIs.

Counted Dynamic CI Groups, CMDB Groups, CMDB Queries & the CSDM Data Sync job.

CSDM Walk Phase — Readiness Analysis Complete

Roadmap report attached · csdm_walk_roadmap.html

Verdict: Not Ready — 5 gaps must be resolved first

The 5 Gaps

0 Technical Management Servicescmdb_ci_service_technical = 0. No Technical Services to anchor the Walk phase.

0 Technical Management Service Offeringsservice_offering = 0. Services have no consumable offerings defined.

Support & ownership groups unsetsupport_group, change_control, managed_by_group empty across 42 services.

No Dynamic CI / CMDB Groupscmdb_group + cmdb_query = 0. Nothing scopes CIs to a service.

CSDM Data Sync not scheduledsn_csdm data sync job disabled — CSDM tables never reconcile.

The 5-Phase Roadmap

Phase 1

Create Technical Management Services in cmdb_ci_service_technical

Phase 2

Create Technical Management Service Offerings

Phase 3

Populate Support Group, Change Group & Managed By Group

Phase 4

Create & associate Dynamic CI Groups, CMDB Groups & CMDB Queries

Phase 5

Run CSDM Data Sync & enable the scheduled job

Phases 1 & 2 are pure prereqs. Phases 3 & 4 can be partially parallelized. Full detail in the attached roadmap.

Ask Echelon to analyze your CMDB, plan Discovery, or scope a migration…

Trusted by ServiceNow teams at the world’s largest enterprises.

Regular CMDB repair so your ServiceNow is upgrade ready & AI ready.

Always Upgrade Ready

Continuously remediating stale, orphaned, and duplicate CIs means every upgrade starts from a clean foundation — no data landmines.

Finally AI Ready

Now Assist, Agentic AI, and the Knowledge Graph read your CMDB directly — accurate relationships keep their outputs trustworthy.

Better User Experiences

Clear CI ownership, deduplicated records, and healthy relationships mean tickets route right and issues resolve fast.

Detect

Every broken relationship, surfaced in minutes.

Echelon scans your entire CMDB — invalid relationships, orphaned CIs, missing owners, conflicting sources — and ranks what to fix first. No sampling, no spreadsheets.

Book your 1 hour CMDB audit

CMDB Health — 1,284 issues found

Duplicate CIprod-app-07 ×4Critical

Orphaned CIno owning serviceHigh

Invalid relationshipRuns on::Hosted onMedium

Missing owner groupsupport_group = nullMedium

Diagnose

Discovery root cause, without the weeks of debugging.

Echelon parses pattern logs, ECC queue payloads, and error records to pinpoint exactly why Discovery isn’t populating your CIs — turning weeks of guesswork into minutes.

Discovery — root cause

CredentialsAccess DeniedBlocked

Firewall Ruleport 135/445 blockedBlocked

Recommended fixUnblock firewall rule + add SSH private key credentialsReady

Remediate

Fixed to CSDM standard, right in your instance.

Echelon doesn’t hand you a PDF of problems. Its agents build and repair the ownership chains CSDM requires, deduplicate records, and clear Discovery blockers — with a full audit trail.

CSDM — Walk Phase Analysis

We’re moving our CMDB to CSDM. Run a Walk-phase readiness analysis & prepare a roadmap report…

Response to:CSDM Walk-phase readiness — instance analysis & roadmap

Walk-phase analysis complete — 5 gaps identified, 5-phase roadmap attached

7m 37s

Viewed 56 Records

Viewed 3 Tables

Viewed Record Stats

Modified Files

Inspected cmdb_ci_service_technical + service_offering — both empty, no Walk-phase records.

Sampled 42 services across cmdb_ci_service + cmdb_ci_service_discovered.

Checked support_group, change & managed-by ownership across 3,800+ CIs.

Counted Dynamic CI Groups, CMDB Groups, CMDB Queries & the CSDM Data Sync job.

CSDM Walk Phase — Readiness Analysis Complete

Roadmap report attached · csdm_walk_roadmap.html

Verdict: Not Ready — 5 gaps must be resolved first

The 5 Gaps

0 Technical Management Servicescmdb_ci_service_technical = 0. No Technical Services to anchor the Walk phase.

0 Technical Management Service Offeringsservice_offering = 0. Services have no consumable offerings defined.

Support & ownership groups unsetsupport_group, change_control, managed_by_group empty across 42 services.

No Dynamic CI / CMDB Groupscmdb_group + cmdb_query = 0. Nothing scopes CIs to a service.

CSDM Data Sync not scheduledsn_csdm data sync job disabled — CSDM tables never reconcile.

The 5-Phase Roadmap

Phase 1

Create Technical Management Services in cmdb_ci_service_technical

Phase 2

Create Technical Management Service Offerings

Phase 3

Populate Support Group, Change Group & Managed By Group

Phase 4

Create & associate Dynamic CI Groups, CMDB Groups & CMDB Queries

Phase 5

Run CSDM Data Sync & enable the scheduled job

Phases 1 & 2 are pure prereqs. Phases 3 & 4 can be partially parallelized. Full detail in the attached roadmap.

Ask Echelon to analyze your CMDB, plan Discovery, or scope a migration…

On Autopilot

Continuously monitor your CMDB.

Echelon continuously scans your CMDB for new breaks or misgoverned builds & plans the required fixes, ensuring your CMDB remains healthy.

Recurring scheduleLast Friday of every month.

Monthly CMDB scan: Complete

Scheduled CMDB remediation

CMDB scan

3,842CIs scanned

Remediation plan

7specific fixes

Ready for platform owner

Review the plan before Echelon begins fixing.

Approve fixes

1 Hour CMDB Audit

Replace a six-figure, 8 week assessment with 1 hour of work.

Book audit kickoff

1 hour

From kickoff to a full CMDB audit with a CSDM roadmap.

100%

Of relationships, CIs, and owners checked — not a sample.

Platform changes to start — read-only access.

See it live

Watch Echelon clean a CMDB in real time.

“

We spent six figures and two quarters on a CMDB assessment — and still found duplicate CIs in production the week after sign-off.
Echelon found every one in an hour.

ServiceNow Platform OwnerFortune 500 enterprise

Put your CMDB on autopilot.

Book an audit call and see exactly what’s broken in your CMDB — before you spend another quarter on it.

A clean CMDB,on autopilot.