Echelon for CMDB

A clean CMDB,
on autopilot.

Echelon’s AI agents find every broken relationship, orphaned CI, and ownership gap — then fix them to CSDM standard right in your instance.

Book 1 hour CMDB audit
  • Full CMDB audit in 1 hour, not quarters
  • Automatic fixes to your CSDM standards
  • Continuous health scans — no more breaks
Live analysis
Service Mapping — Readiness Analysis
We are about to move from manual service mapping to automated. Run an analysis & prepare a roadmap report…
Response to:Service Mapping automation readiness — instance analysis & roadmap
Analyzing current service mapping state and preparing automated migration roadmap…
16s
Viewed 56 Records
Viewed 3 Tables
Viewed Record Stats
Modified Files
Inspected com.snc.service-mapping + com.snc.service-watch — both Inactive, license unprovisioned.
Sampled 42 services across cmdb_ci_service + cmdb_ci_service_discovered.
Checked ecc_agentregistry & credential order across 3,800+ CIs.
Counted entry points, CI relationships & service-to-CI associations.
Service Mapping Automation — Readiness Analysis Complete
Roadmap report attached · service_mapping_roadmap.html
Verdict: Not Ready — 5 blockers must be resolved first
The 5 Blockers
B1
Service Mapping plugin is Inactivecom.snc.service-mapping, com.snc.service-watch + Discovery license — all inactive.
B2
No MID Server deployedecc_agent empty. Windows credential created Mar 2026 — MID never installed.
B3
All CI data is stubs3,800+ CIs but every server has empty ip_address, last_discovered, discovery_source.
B4
Zero entry points definedsa_m2m_service_entry_point = 0 records. Engine has nothing to traverse from.
B5
Zero service-CI associationssvc_ci_assoc = 0. All 42 services are definition-only shells.
The 5-Phase Roadmap
Phase 1
Activate plugins — license + com.snc.service-mapping
Phase 2
Deploy MID Server(s)+ fix & add credentials
Phase 3
Run Horizontal Discoveryto populate IP data & CI relationships
Phase 4
Convert 42 legacy services + define entry points + create Business App CIs
Phase 5
Run first automated maps, review/approve, schedule recurring remaps
Phases 1 & 2 are pure prereqs. Phases 3 & 4 can be partially parallelized. Full detail in the attached roadmap.
Ask Echelon to analyze your CMDB, plan Discovery, or scope a migration…

Trusted by ServiceNow teams at

ASICSOptumHubSpotRobinhoodKPMG
Detect

Every broken relationship, surfaced in minutes.

Echelon scans your entire CMDB — invalid relationships, orphaned CIs, missing owners, conflicting sources — and ranks what to fix first. No sampling, no spreadsheets.

Book your 1 hour CMDB audit →
CMDB Health — 1,284 issues found
Duplicate CIprod-app-07 ×4Critical
Orphaned CIno owning serviceHigh
Invalid relationshipRuns on::Hosted onMedium
Missing owner groupsupport_group = nullMedium
Diagnose

Discovery root cause, without the weeks of debugging.

Echelon parses pattern logs, ECC queue payloads, and credential affinity to pinpoint exactly why Discovery isn’t populating your CIs — turning weeks of guesswork into minutes.

Book your 1 hour CMDB audit →
Discovery — root cause
MID Serverecc_agent — never installedBlocked
CredentialsWindows cred — no affinitySuspect
Recommended fixDeploy MID + map credential to subnetReady
Remediate

Fixed to CSDM standard, right in your instance.

Echelon doesn’t hand you a PDF of problems. Its agents build and repair the ownership chains CSDM requires, deduplicate records, and clear Discovery blockers — with a full audit trail.

Book your 1 hour CMDB audit →
Service Mapping — Readiness Analysis
We are about to move from manual service mapping to automated. Run an analysis & prepare a roadmap report…
Response to:Service Mapping automation readiness — instance analysis & roadmap
Readiness analysis complete — 5 blockers identified, 5-phase roadmap attached
7m 37s
Viewed 56 Records
Viewed 3 Tables
Viewed Record Stats
Modified Files
Inspected com.snc.service-mapping + com.snc.service-watch — both Inactive, license unprovisioned.
Sampled 42 services across cmdb_ci_service + cmdb_ci_service_discovered.
Checked ecc_agentregistry & credential order across 3,800+ CIs.
Counted entry points, CI relationships & service-to-CI associations.
Service Mapping Automation — Readiness Analysis Complete
Roadmap report attached · service_mapping_roadmap.html
Verdict: Not Ready — 5 blockers must be resolved first
The 5 Blockers
B1
Service Mapping plugin is Inactivecom.snc.service-mapping, com.snc.service-watch + Discovery license — all inactive.
B2
No MID Server deployedecc_agent empty. Windows credential created Mar 2026 — MID never installed.
B3
All CI data is stubs3,800+ CIs but every server has empty ip_address, last_discovered, discovery_source.
B4
Zero entry points definedsa_m2m_service_entry_point = 0 records. Engine has nothing to traverse from.
B5
Zero service-CI associationssvc_ci_assoc = 0. All 42 services are definition-only shells.
The 5-Phase Roadmap
Phase 1
Activate plugins — license + com.snc.service-mapping
Phase 2
Deploy MID Server(s)+ fix & add credentials
Phase 3
Run Horizontal Discoveryto populate IP data & CI relationships
Phase 4
Convert 42 legacy services + define entry points + create Business App CIs
Phase 5
Run first automated maps, review/approve, schedule recurring remaps
Phases 1 & 2 are pure prereqs. Phases 3 & 4 can be partially parallelized. Full detail in the attached roadmap.
Ask Echelon to analyze your CMDB, plan Discovery, or scope a migration…
On Autopilot

Continuously monitor your CMDB. Cancel next year’s consultant SOW.

Echelon continuously scans your CMDB for new breaks or misgoverned builds & fixes them, ensuring your CMDB remains healthy.

CMDB Monitor — continuous
New duplicate CIweb-node-12 ×2Auto-fixed
Ungoverned buildno CSDM ownerAuto-fixed
Orphaned relationshipstale Depends onAuto-fixed
CMDB healthMonitored 24/7 — staying cleanHealthy
1 Hour CMDB Audit

Replace a six-figure, 8 week assessment with 1 hour of work.

Book audit kickoff
1 hour
From kickoff to a full CMDB audit with a CSDM roadmap.
100%
Of relationships, CIs, and owners checked — not a sample.
0
Platform changes to start — read-only access.
See it live

Watch Echelon clean a CMDB in real time.

“
We spent six figures and two quarters on a CMDB assessment — and still found duplicate CIs in production the week after sign-off.
Echelon found every one in an hour.
ServiceNow Platform OwnerFortune 500 enterprise
Get started

1 human architect + 1 AI architect.
1 healthy CMDB.

Start with a 1-hour CMDB assessment.

30 min

A scoping call to understand your instance and CSDM maturity.

10 min

Connect via read-only OAuth — no platform changes, fully reversible.

1 hour

A full CMDB audit with a CSDM roadmap, delivered.

Live session

A Certified Master Architect walks you through every finding and fix.

Put your CMDB on autopilot.

Book an audit call and see exactly what’s broken in your CMDB — before you spend another quarter on it.